100% money back guarantee if you pay with us via online transfer (via maybank2u) if:
You may request for cancellation within 1 hour from the time of payment and order created. Your order will be cancelled immediately and we will process the refund.
For item without printing / with printing
Item sold out or out of stock
We are confident you're going to love both our customer service and your products. But we also know things may happen. Sometimes you need to cancel your order for one reason or another, and that’s okay! Here’s what to do if you need to make changes or cancel your order.
We process things pretty quickly after you complete the online order form, approve of your virtual proof, and submit payment. Your products are immediately sent to production in order to meet the guaranteed delivery date specified on our Estimated Delivery Time of Goods. If you need to make any changes to your order for any reason, please contact us right away!
The good news—we do not charge any cancellation fees! However, we will charge for any fees incurred up until your products go to production. But don’t worry! We will send you several approval emails before we finalize your order, so you’ll have plenty of time to make sure everything looks good before you approve!
**Cancellation of orders
-For purchased made and should customer decide to cancel order prior to us sending – 1 hours after payment. (working days only).
We do not hold liable for any loss, damage or delays due to courier schedule disruption or customs clearance during the delivery process.
Return Policy (A)
All return items must be returned in UNUSED, UNWASHED, UNALTERED condition with ALL POLY BAGS ATTACHED.
Please be aware that items must be returned with their original packaging, which includes the original box in its original condition. We recommend posting the items with the original box back in a separate box to ensure that the product is delivered in acceptable condition.
Items returned without their original boxes will not be accepted. Returns must be posted within seven (5) days of receiving your order along with the RETURN LISTING indicating the description, quantity and reason of returns.
Returning Customized Products
We can’t accept any products once they’ve been branded with your logo or artwork. Not to mention, you’ll receive a free virtual proof with every order. So you don’t have to worry about getting stuck with something that’s less than incredible.
Returns and Exchanges
Customized goods are not usually accompanied by guarantees, but Stalion™ has changed that. We have a 5 day return and exchange policy with few restrictions.
**Return Policy (B) -5 days return
After seller checks if returned product is UNUSED, UNWASHED, UNALTERED condition, return is completed and seller will process your returned order.
If you have requested for a refund, the amount will appear as a credit on your Stalion account. This credit can be used with your next order.
If you returned products for an exchange, the requested items will be shipped to you when you place your next order, unless you have requested that the items be dispatched immediately.
There is an administration fee of 15% being restocking for all items returned. SALES or PROMOTION items cannot be returned.
For all orders with defect or wrong item, email us at email@example.com with your invoice number. You may Whatsapp us +60132006622. We will advise accordingly.
Products replacement are only applicable to defective, damaged at the time of receipt, and when wrong items delivered.
All we ask is that the product is...
- not used at all, not even once
- in the same condition you received it
- in the original box and / or packaging
- without printing or embroidery if item without printing from us.
However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this.
**Return or exchange procedures
Please request for return or exchange by emailing us at firstname.lastname@example.org / email@example.com within 2 working days from the day order is received. You have to include the following details in the email:
- Order no:
- Contact no:
- Product to return or exchange:
- Reason for return or exchange (so that we can improve!):
Once we receive your request for return or exchange, we shall contact you within 1 or 2 business days (working days) for further instructions.Please let us know the item you like to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping and we will make sure we send the correct items to you, ALL at our expense.
Once your return is received and inspected by us (usually within 72 hours of receipt), your exchange will be processed and we will contact you to arrange the exchange or refund you direct to your account.