Standard production is the time it takes to imprint and package your items. The factories have an established time for production, which will affect your order. The time it takes to print and distribute your products will vary depending on the item you choose.
However, a confirmed delivery date will be reflected on your order confirmation email. If the delivery date your order confirmation doesn’t work for your deadline, we have other options for you. Remember, you can always request rush service (additional charges), which will make the time you wait for your promotional products much shorter. We guarantee your products will be in your hands on time, every time!
**Let’s Get your products printed!
No matter which item you choose, there are three requirements that have to be met before we can get your products printed. Follow our steps below to get your order to production on time!
1- We have to receive your payment.
We accept payment through Online transfer (via Maybank2u) or you can pay us with FPX online banking via Billpilz with your order number or full contact information to:
2-We have to receive your art proof approval. (via email)
You can add your logo to any product you choose, free of charge! We'll also send you a digital art proof (virtual proof) to give you an idea of how your items will look. After you review and approve your initial proof, send it back and tell us to go ahead with printing! If you see any errors on your proof, let us know, and we’ll send you another proof with the requested edits! (after you submit your artwork to us via email and after all outstanding balances must be paid in full).
We only preferred AI File or PDF file format only. (For your artwork / Design)
3-We have to receive your order acknowledgment.
We have to receive your order acknowledgment. If you feel completely confident using our online order form and all the necessary steps are in green, you are not required to submit an order acknowledgement form. You can also pay us via online transfer (maybank2u) / with FPX online Banking via Billplz directly on our website, and wait for a virtual proof after completing your order. On the other hand, if you’re not too sure how to use the online form—no worries! Our dedicated customer service team is readily available if you have any questions, and will help fill in any gaps within your order. Production begins after we receive all approvals and your payment.
**Let the Production Begin!
Production begins after we receive all approvals for your order. Remember: if you want your items to arrive fast, you can email us as soon as possible before printing process.
**Proof Approval Policy
Ah, the art proof. After you've submitted your custom artwork or design, we'll send you a proof of how your artwork will look printed on the promo item you've chosen. You will receive a virtual proof, we'll send it to you free of charge via email. We like free things, so we figured you would, too!
Your art proof will feature your artwork sized to scale, so it's the closest representation of how the items you order will look. We do our best to review each proof for errors, but we ask you to look over your proof, too. Check it to make sure everything looks good to you, including:
**Check Twice, Order Once
Why do we ask you to look all of this over? Because (and this is where we put on our business attire) Stalion™ cannot be held responsible for any errors on art proofs that you sign and approve. In addition, Stalion™ cannot be held responsible for any damages that may be incurred as a result of the error or mistake after the order has been printed and accepted by the customer.
So. After you get your art proof, look it over carefully, maybe with the help of a friend or two.
**Your Approval / confirmation via email
Once you've thoroughly checked your art proof from top to bottom, approve the proof or make note that changes are required before moving forward. We want your items to look exactly how you'd like, so be sure to review your proof carefully!
**Ready to Approve
If everything looks good on your proof, reply our email and says "Approve" with your information.
**Need a Change
If you need something changed, go to the email and reply that says "Require Changes" . We'll update your design and send you a new art proof to approve.
**TIME IS OF THE ESSENCE
If you notice an error after you've approved and submitted your art proof, call or email us as soon as possible! While we can't guarantee anything, the sooner you contact us, the better chance we have to try to fix the mistake before your items are printed.
What you see on the art proof is what goes to production. Make sure you look it over before you sign or reply anything to our email!
If you have any questions, don't hesitate to contact us. Your customer service rep can help with either of these options or with the process as a whole!