Support

Ship Worldwide 

  • What item you ship internationally?

    Start year 2019, we ship internationally for all item from catageories below:

    • Sublimation Printing NO MOQ. (All item is custom made, and you can buy even 1 pieces).
    • All Item from textile and fabric printing. (Printed custom design)
     

    Orders

    • Can I Order Blank Products?

      If you’re hoping to enjoy one of our products without the imprint added, you’ve come to the right place! Maybe you just need blank products to use as supplies, or want to give them a try before requesting imprints. No problem! Most of our products are available without an imprint.  While others will still require a minimum quantity, even without an imprint added. There are no setup charges for blank orders.

    • Can I Order Different Quantities?​

      yes, with some restrictions. Actually, one order only allow from same or one catalogue. 

      Most of our items have a minimum order quantity. This is the lowest number that you can possibly order. As long as the number you want to order is above the minimum quantity, you can order products to your heart's content with the help of our bulk price with free 1 colour printing & delivery (terms & conditions apply). 

      Don't worry! We're not going to force you to do any crazy math to figure out how much your items will cost. There are some items that are packaged in case quantities, just to make sure they ship safely. A “case quantity” refers to the number of items that fit nicely within a shipment box. While not all products requiring case quantities are breakable, this is especially true for fragile products like ceramic or glass drinkware. If your order requires a case quantity,we will inform or contact you the minimum amount of items you can order per case before payment / place order!

      Notes : SAVE MONEY WITH LARGE ORDERS

      There are some benefits to placing larger orders. Not only will you have items on hand for multiple events, but the production costs for our suppliers will be lower, which means you'll have a lower cost per item. Ask your customer service representative about placing a large order!

    • Can I Order Fewer than the Minimum?​

      Each item we sell does have its own minimum quantity amount. The minimum quantity is the least amount of items we can sell you based on the particular product chosen. 

      Sometimes More is Less!

      In addition, the amount it would cost to produce a very small order would be crazy high. Because printing is expensive and labor intensive, it's much more cost-effective to buy these items in bulk than in small packs. Production is just more expensive when you're handling fewer branded items!  And you wouldn't want to pay more moneys each for  1 or 2 custom item (products), would you? Neither would we!

      But, we have new product from catagories sublimation Printing & Standard printing. All item from this categories you can buy with no minimum order quantity. Pricing include printing.

    • Can I Order a Single Item in Multiple Colors?​

      Fear not, this may be possible! It all just depends on the item you choose. Certain products can be seperated into a few colors of your choice, while others are available in only one color per order. There's also the chance that you can order your product in a random assortment of different colors, which is most likely an option for small, inexpensive items like pens. 

      Choose Your Colors

      No matter what color combination you have in mind, we have a variety of choices that can work for you. Please note: you have the option to choose more than one imprint color, but every extra color you choose will be an additional cost.

    • How Do I Check My Order Status?

      Start from year 2019 You can check all order status including quotation status from your account dashboard. 

      We know you can't wait to receive your order items! That's why at Stalion™ , we keep you in the loop on all things relating to your order, every step of the way.

      When it comes to processing your order, you’ll never be left in the dark! Upon submitting a request for virtual proofs or placing your order, our team will continue notifying you every time your products have moved to the next step in the ordering process. 

      You’ll receive an email after approval, after production has begun, when they have shipped, and after delivery!

    • Can I cancel or change my order?​ 

      You can cancel your order if the order hasn't been APPROVED (meaning virtual proof has been confirmed and transactions / payment has been charged). We know that changes may occur, and will work with you to come to a resolution which is in the best interest of both parties. The best way to avoid cancellation fees is to be 100% confident that you want to move forward with your order. Please make your selections carefully and thoughtfully.

      Please create support ticket or request online quotation before order, We will check your item. Actually all item is ready stock, but you need double confirm before placing order with us.

    •  How to Request Quotation?

      Start from year 2019, all customers must request online quotation from our official website. No need to contact us via email or whatsApp.

      You can refer here Online Quotation Guide.

     

    Warranty

    • Printed Promotional Watches

      For this item, we only covered for watch movements/ watch mechanism only. NO WARRANTY for strap and case.

      Note:A watch movement (also known as a “calibre”) is the engine of a watch that acts as the powerhouse to make the watch and its functions work. This internal mechanism inside the timepiece moves the hands and powers any complications such as a chronographannual calendar or a dual time zone. Driving all of the timekeeping functions, the movement is the essential component in a watch and keeping accurate time; a watch would not function without it. 

      For products returns:

      Please keep your shipping receipt, Scan and submit to us via support ticket system. We will pay back the shipping cost. We will added your money at your supercash.

     

    Payment

    • Manual online transfer/Banking

      We will proceed your order after we received your payment. Payment before 2:00 PM will be proceed ( same day). After 2:00 PM, all order will be proceed for the next day (working days & business hours only)

      Noted: We do not accept payment from ATM Cash Deposit.

    • Billplz (Fair payment Software)

      We will charges RM1.50 (Per paid transaction fee) for this payment method.

      Please take noted: We only proceed your order after we received your payment from FPX via Billplz. (Normal business hours)

      Billplz settlement policy

      Total daily collection (minimum RM0.01) shall be deposited automatically into the authorized bank account the next day (UTC+08:00 Kuala Lumpur) excluding Friday, Saturday, Sunday and Federal holidays. For example:

      (i)   Monday (collection day) > Tuesday (settlement day) = Wednesday/ Thursday (we proceed your order)

      (ii)  Tuesday > Wednesday = Thursday/Friday (we proceed your order)

      (iii) Wednesday > Thursday = Friday (we proceed your order)

      (iv) Thursday, Friday, Saturday and Sunday > Monday = Tuesday/ Wednesday (we proceed your order)

       

      Settlement day shall be the next settlement day if the present settlement day is a federal holiday. 

      Next day means anytime between 00:00–23:59.

      Please note that you can experience a 24-hour delay occasionally due to bank system maintenance.

    • What Are Payment Terms?

      Our payment terms are 100% prepayment. Before production can begin, all outstanding balances must be paid in full. By signing the order acknowledgment or completing your online order form, you're entering into a contractual agreement with Stalion™, which gives us permission to apply any outstanding balance to the payment method provided.

       

      All new customers are required to prepay 100% before production can begin. If there are any outstanding balances. We will processing your order after full payment. The charges will be applied to your account (when you pay via online transfer@ maybank2u) on file at any point before, during, or after your order. But don't worry! Our team is here to assist you and make sure you know of any charges before production.

     

    Important Notices

    • What Are Some General Disclaimers to be Aware of ?​

      Display Color Compared to Physical Object -The products shown are for demonstration purposes only. Actual product and color may vary slightly from what is displayed on your computer.

      Stalion™ reserves the right to refuse service to anyone for any reason. Should  Stalion™ (at its own discretion) determine that an order may be fraudulent, we reserve the right to refuse or cancel any such order for any reason, at any time. We enforce this policy to ensure a secure, professional, and convenient online shopping environment for all our customers.

    • How do Trademarks Work ?​

      No one with artwork of their own would want it used without their permission, right? We love working to put your fantastic logo and designs on promotional products, but at the end of the day, all of your artwork remains strictly yours. In fact, all logos and trademarks created by a company automatically become registered trademarks and logos of their respective owners and copyright holders. With that said, we'll only use your design with your permission, or with the permission of any authorized agents or affiliates. In other words, your design will only be use for the lawful purpose of executing your order.

      Using Your Intellectual Property

      When you submit your artwork, you're giving us the right to use your intellectual property on your promotional merchandise. This includes any logo, statement, graphic, name, photograph, or any other creative work you submit for printing.

      We’re Not Liable

      All customers must agree to hold Stalion™ harmless from any claims, suits, or actions alleging that promotional merchandise ordered by the customer violates or infringes upon the rights of any third party.

      Promote Responsibility

      When you place an order with Stalion™ , you're responsible for obtaining permissions and licenses from third parties whose rights may be violated or infringed. To use any logo, trademark, or copyrighted items, a customer MUST have written permission from the owner of the logo, trademark, or copyright. A customer may NOT use any logo or other graphic material in a manner infringing upon copyright, or in a vulgar, libelous, disparaging, or otherwise unlawful manner. Stalion™  assumes no responsibility for damages or wrongdoing caused by a customer using an unlawful logo, trademark, or copyrighted item. We are not held liable for the unauthorized, improper, or illegal use of any logo, trademark, or copyright printed on or otherwise applied to promotional merchandise ordered through Stalion™.

    •  FREE Printing terms & conditions apply

      NOTE/ REMARK: [Printing Charges serves as a general guide only]

      Free 1 colour printing on 1 side only availble for silkscreen Printing with minimum order 101 pcs & above for Tshirt & Gifts [Terms & conditions Apply].

      Free 1 colour printing on 1 side :[ availabe for item RM15 /pcs & above]

      Below RM15 /pcs minimum order 501pcs/ 1001 pcs for free 1 colour printing on 1 side only.

      Print Price is subject to the size, product & quantity and number of colours on the logo/ artwork/ Design. Kindly contact us for final pricing.

      Free Embroidery [ Individual Name + Logo ] for F1 Shirt Uniform/ Corporate Uniform - 101pcs & above.

    •  Pricing, Specifications & Delivery

      Prices and specifications are subject to change anytime without prior notice.

      Prices shown are exclusive of delivery and printing charges except on selected items.

     

    Design & Printing Charges

    •  How can i know about printing method?

      Please refer our Printing Method here.

      Please read with lovesmiley.

    • How can i know printing charges?

      Please refer our Printing Charges here.

      Please read with lovesmiley.

      Printing Charges serves as a general guide only

      Prices and specifications are subject to change anytime without prior notice.

    • How do i send or submit you my artwork?

      Alternatively, you can email it to sales@stalion.com.my or your Customer Care Rep. You can also attach it to your order confirmation email, and send it back. When emailing your artwork, please provide your order number in the message, preferably on the subject line.

      But Start from year 2019, all artwork only can send with our support ticket system. 

    •  What are you preferred image formats for artwork submissions?

      EPS, .AI,  (in vector format with fonts converted to outlines or curves). If sending vector/print-ready artwork (.ai, .eps) with embedded fonts, please be sure that all fonts are converted to curves or outlines to avoid any font substitutions. 

    •  What else should i know about vector graphics?

      Vector Graphics are typically generated using drawing or illustration programs (e.g., Adobe Illustrator or Corel Draw), and are composed of mathematically-defined geometric shapes, such as lines, objects, and fills. Since vectors entail both magnitude and direction, vector elements are comprised of line segments whose length represents magnitude and whose orientation in space represents direction.

      Vector graphics are easily modified within some applications, and are usually not affected by scaling (enlarging or reducing their size). Because vector elements are mathematically-defined, scaling simply requires modification of their mathematical locations. However, vector files do not support photographic imagery well and can often be problematic for cross-platform exchange. Vector graphics are typically saved in EPS format.

    •  What is virtual proof? What am i supposed to do with it?

      Your Customer Care Rep will email a free virtual proof (a digital preview of your artwork on the product) to ensure your complete satisfaction before we begin production. If you need to make changes, we will work with you to get your artwork exactly the way you want it, and that’s the goal of the virtual proof. 

      Product customization, or production, will only begin when you are completely satisfied with your virtual proof, so you know your promotional products will convey your branding message professionally and accurately!

    •  Will i see a virtual proof (photoshop preview of my product) before my order goes into production?

      Yes! You will always see a virtual proof of your item. That’s because you must approve the art, location and overall appearance of your product before we produce it.

      We will send your virtual proof via our support ticket system start from year 2019

    •  Do you keep my artwork/ design on file?

      No.

    • How can i create design with your design studio? 

      Please refer our Design Studio Guide here.

      Please read with lovesmiley

    •  Can i use your design studio for my own bussiness?

      Actually, if you're agent with us, you can use it and subscribe our membership plan program (Terms& Conditions Aply)

      Please read: Usage of template/ Design Studio is subject to Terms & Conditions.

      Start from year 2019, we do not accept any registration for agent or dropshipper. But you can sell and markup our price when you subscribe our membership plan. Our design studio Pro only allow customer buy product from stalion or submit artwork to stalion for printing. Others, we can block or banned your access without any prior notice. thanks

     

    Rules & Term Conditions

    •  Agent/ Dropshipper

      Start from year 2019, we only accept dropshipper with membership plan. Our design studio Pro only allow customer buy product from stalion or submit artwork to stalion for printing. Others, we can block or banned your access without any prior notice EXCEPT if certain condition. thanks

      For Agent application activation, please send us the below forms to our support ticket system: 

      A) Private Limited – Please provide Form 9 and Form 49
      B) Sole Proprietor – Borang A (SSM)

      C)Business Niche: Printing business industry only

      D)Facebook Page/ Instagram Business Page/ Website

       A confirmation of your registration for agent  will be provided within 2 business days. Application is subjected to approval.

    •  SuperCash Discount and Cashback

      Please refer our supercash Discount and Cahback here

      Please read with lovesmiley

    •  Membership Plan 

      Please refer our Membership Plan here.

      Please read with lovesmiley.

    • Coupon, Prizes,sweaptakes, giveaway and etc

      Stalion.com.my has the right to change awards,coupon, prizes, Sweaptakes, giveaway, guidelines, and restrictions at any time without any prior notice.

      Please refer our coupon and campaign here.

      Please read with lovesmiley.

    • Affiliate Program

      Please refer our Affiliate here.

      Please read with lovesmiley.

      Earn extra income by partnering with us.

      • Up to 10% commission from each generated orders.
      • No need to create a product or service.
      • Don't have to stock or ship products.
      • Work anytime and from anywhere as long as you have Internet access.
      • Passive income potential, depending on how you market our affiliates programs.
      • Can be added on to current home business to create an additional income stream.It's ideal for bloggers, coaches, information entrepreneurs, and anyone who has a website. 
      • Easy registration & instant activation
      • Registration is FREE and EASY. Start earning with us now!